Chadkirk’s Farm and Country Store’s Woof N’ Tumble area is a safe, secure area for dogs to exercise and be social in an insured setting. Please read below for the Terms and Conditions. You agree when booking, or on the Woof N’ Tumble or Chadkirk’s Farm and Country Store, or surrounding businesses in the same building, that you adhere to the Terms and Conditions.
Booking and Payments
At Chadkirk’s Farm and Country Store’s Woof N’ Tumble we ensure a safe and enjoyable environment for dogs to play, run, and be social. We require payment in advance for all bookings made through our payment gateway. By booking a session with us, you agree to our Terms and Conditions.
Cancellation and Refund Policy
If you need to cancel your booking, please let us know as soon as possible so that we can offer the slot to someone else. We understand that unforeseen circumstances can occur, so we have a flexible cancellation policy. We do have exceptions to the rules, please get in touch with us as we decide on refunds on a case-by-case policy if there has been an emergency or a serious issue has arisen.
- Cancellations made more than 48 hours before the scheduled session will receive a full refund.
- Cancellations made within 48 hours of the scheduled session will not receive a refund.
- No-shows will not be eligible for a refund.
- Time can not be extended due to a late arrival.
Please note that refunds will be issued to the same payment method used for the original transaction and may take up to 5-14 business days to appear on your account, depending on your bank or credit card issuer’s policies.
Rules and Regulations
We have public liability insurance as well as specialised insurance but we want to ensure the safest possible space for all dogs and humans. By entering Chadkirk’s Farm and Country Store’s Woof N’ Tumble, you are agreeing to the following rules and regulations while on the premises and in the surrounding areas.
- Visitors must be polite and courteous to staff members at Woof N’ Tumble. Any behavior from dogs and humans that is nasty or inappropriate will not be tolerated and will result in a ban from the premises and asked to leave.
- Dogs must be kept on leads at all times before entering our secure Woof N’ Tumble area. Only once a dog has been allowed into the premises and has shown that they are not a reactive dog around other animals and humans, may it be let off the leash.
- Any dog(s) entering the premises who are reactive and have a previous history of lashing out at humans and animals must wear a muzzle - both on or off the lead.
- Upon arrival, please keep your dog(s) on a leash or in your vehicle until the previous owner(s) and dog(s) have left and/or a safe distance away.
- Remain courteous when leaving the Woof N’ Tumble and do not overrun into someone else's allotted booked time.
- No smoking, eating or drinking, while inside the Woof N’ Tumble premises. Eating and drinking is permitted in the allotted area above. No smoking includes the use of e-cigarettes, vapes, and other similar smoking apparatus.
- No children under the age of 16 are allowed on the premises without an accompanying adult. You are responsible for the safety of those under the age of 18 while on the premises
- When making your first booking, a staff member will need to see proof of vaccination for your dog(s) before you can enter the premises.
- If your dog is in season, you will not be allowed to enter the premises.
Responsibilities for Owners
We go above and beyond to ensure the Woof N’ Tumble is as safe as possible. This means that during your visit to the Woof N’ Tumble, you must:
- Remain responsible for the dog(s) you bring with you to the Woof N’ Tumble. It is not the responsibility of ourselves, or the business or building owners, to watch over your dog(s), feed your dogs, play with your dogs, or be left unattended with your dog(s).
- You must remain with your dog and within the Woof N’ Tumble premises at all times during your time at the Woof N’ Tumble.
- Do not, under any circumstances, leave your dog(s) unattended.
- We understand that dogs will bark when they are excited, which is bound to happen when they’re brought to a space such as our Woof N’ Tumble. However, please try to refrain from allowing your dog(s) from barking excessively or digging the surrounding areas excessively.
- Accidents happen with animals. We ask that if your dog creates any mess such as urinating or defecating on the floor, that you clean it as soon as possible and let a member of staff on the premises know.
- Unneutered male dog(s) can attend provided they do not show signs of dominance, if they do and you (the owner) doesn’t intervene, you will be asked to leave.
- If you have a dog that enjoys dangling off things/ragging things, most of our equipment is soft and not suitable for this. We apologise but we ask that you do not come along if you are going to allow your dog to do this.
- If dog(s) exhibit behaviour that is not previously disclosed, such as aggression, then the dog(s) will be banned from the Woof N’ Tumble for the safety of other dogs and owners.
- We require that all dogs attending be on year round flea and worm prevention for the health and wellbeing of other dogs.
- Collars must be standard flat collars, we do not accept prong, choke, half check or shock collars.
- Woof N’ Tumble staff members are trained in canine first aid and will give all pets involved in any type of incident a cursory examination, however the Woof N’ Tumble staff are not trained veterinarians and will not be liable for the location, treatment or diagnosis of any injuries incurred on the Facility’s premises. If your dog(s) is/are involved in an incident at Woof N’ Tumble, you will need to check your dog(s) further or seek treatment for your dog(s) by a licensed veterinarian at your discretion and cost.
- Dogs not regularly socialised or do not necessarily know how to behave politely with other dogs are at higher risk of incidents including, but not limited to, bites, fights, fear aggression, object guarding, and behaviour problems and/or acting out. Please be mindful of this behaviour when attending the Woof N’ Tumble.
- If you are asked to leave due to your dog's behaviour you will not be refunded.
Disclaimers
The Woof N’ Tumble is inspected by staff each morning as well as regularly through our operational hours. However, if you do see something that you consider an issue, please bring it to the attention of a member of staff at the Woof N’ Tumble as soon as possible.
- You are responsible for your dog(s) behaviour and actions at ALL times.
- You are responsible for any damages or injury caused by your dog(s).
- Chadkirk’s Farm and Country, as well as business owners and building owners are not responsible for the following: damage caused by your dog(s), injury caused by your dog(s), injury caused to humans on site due to dog(s).
- Chadkirk’s Farm and Country, as well as business owners and building owners are not responsible for the safety of yourself or your dog(s), this falls on the responsibility of the owners.
- We have taken steps to ensure the Woof N’ Tumble is secure. However, we can not guarantee that it is escape-proof for all dog(s). We can not be held responsible for any escaped dog(s).
- Photographs, video’s or digital recordings are taken of the Woof N’ Tumble, dogs, customers and staff on a regular basis for, among other things, use in marketing by Woof N’ Tumble. You acknowledge that all such images (electronic, negatives and positives), together with prints and the copyrights therein, are the property of the Woof N’ Tumble.
- You give the Woof N’ Tumble and persons authorised by the Woof N’ Tumble your consent, permission and authorisation, without compensation to me, to use, reproduce and alter the images, in print or electronic format (including on the internet), either alone or in combination with other images, text and graphics. You waive your right to approve the finished photograph, advertising copy, print material or electronic files that may be used in conjunction with the images. This however does not include persons under the age of 16.
